Qatar Passenger Service Lead Agent

  • Job Reference: 69338460-2
  • Date Posted: 10 August 2018
  • Recruiter: Swissport
  • Location: Edinburgh
  • Salary: On Application
  • Bonus/Benefits: Excellent Salary +Benefits
  • Sector: Transport & Logistics
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job Summary

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

* Coordinate and organise the Passenger Agents, to ensure that Airline SLA, quality and punctuality standards along with Swissport performance standards are met.
* To act as first line contact for all staff working withing the Qatar product in order to help staff solve problems accurately.
* To deal effectively with passengers ineligible to fly or causing difficulties
* To forge professional and effective working relationships with the team, airline customers and their representatives.

Qualifications and Competencies
* Excellent communication skills
* An ability to motivate staff
* Acute commercial awareness
* Dedication to customer service
* Full airline/system knowledge
* Flexibility

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience".