Customer Service Advisor

  • Job Reference: 54326510-2
  • Date Posted: 13 February 2018
  • Recruiter: BT
  • Location: Lanarkshire
  • Salary: On Application
  • Bonus/Benefits: Excellent Salary +Benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job title: Sales Advisor - Retentions
Company: BT
Hours: Full time
Contract type: Permanent
Salary: £18,558 (rising to £20,620 after nine months) + benefits inc. discounts on BT
products + uncapped bonus (c. £6,000 on target bonus)
Location: Glasgow
Join BT as a Sales Retentions Advisor and you'll help retain the business of existing customers that
are thinking of leaving us - getting to the bottom of any issues they may have and ensuring they
remain connected to products and services that best suit their needs.
An unbeatable contact centre role
Superfast fibre broadband. BT mobile. TV and HD sports. Here at BT, we entertain, educate and
empower millions of people every single day, and we're always innovating new ways to transform
lives. We're looking for engaging sales people to help us retain the business of our existing
customers, ensuring they remain connected to BT's amazing products and services. So join us as a
member of our tight-knit contact centre team and you'll deliver an exceptional level of service,
maximising opportunities and hitting targets through empathy and customer satisfaction over hard
sales tactics.
Be confident. Be connected.
Our Sales Retentions Advisors focus on retaining the business of customers that are thinking of
ending their relationship with BT. Whether making the occasional outbound call to an existing
customer, or responding to enquiries that have come in to us by phone , live chat or email, they work
to understand customer concerns, identify opportunities to maximise sales, upgrade or improve
services, and secure continued loyalty. Although target-driven, our advisors' main objective is to
ensure that our customers feel valued and satisfied. So this is your chance to join us and help deliver
the amazing products and services that transform everyday lives .
Be supportive. Be personal.
To be a brilliant Sales Retentions Advisor, you'll need to have:
A professional telephone manner
A genuine passion for sales and customer service
Capable troubleshooting and problem-solving skills​
Strong communication skills, with a natural flair for conversation
Resilience and empathy
A strong understanding of BT's products and services
Awareness of competitor offers to contribute during discussions with customers
The ability to work to targets and a commitment to getting the job done
Effective time management
An openness to feedback and confidence working with others.
Be part of something special.
Join us and not only will you have the rewarding challenge of introducing customers to our amazing
products and services each and every day, you'll also enjoy a permanent position at a well-
established company and can look forward to the following perks:
A generous starting salary £18,558 (rising to £20,620 after nine months) plus uncapped
bonus (c.£6,000 on target bonus)
22 days' paid annual leave (increasing incrementally to 30 days over 18 years)
A contributory pension scheme
Share save scheme
Free BT Broadband and discounts on BT products such as BT Mobile.
You will also receive top-notch training and support throughout your time at BT. There is lots of
opportunity to develop a long and rewarding career with us, and we're committed to helping you
achieve this.
Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time
during these hours. Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours. Over
a 10 week period, people usually work the following shifts - six Saturdays, two Sundays and 25 evening shifts.
At BT, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes
sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome
applications from all sections of the community.